Frequently asked questions

Here are the answers to the most common questions about Scootboots, size and fit, delivery and returns. Can’t find your answer? Email info@scootboots.se – we reply within 24 hours.

About Scootboots

What are Scootboots made of?

Scootboots are made of thermoplastic polyurethane (TPU), a light and very durable material.

How long do Scootboots last?

Lifespan depends on the horse’s weight, the terrain, gait and movement pattern, and how you care for the boots. On average a pair of Scootboots lasts around 1,000 km (620 miles).

What is the difference between Regular and Slim?

Regular and Slim are the same length but different widths: Slim is 10 mm narrower than Regular and therefore often fits the hind hooves. The measurements for every size are in the size chart.

How much do Scootboots weigh?

One boot weighs around 250 g on average, depending on size.

Scootboots come in 26 sizes, from Mini for the smallest ponies up to size 11. The smallest size fits hooves from 80 mm long and 75–80 mm wide, the largest hooves up to 160 mm long and 155–175 mm wide. All measurements are in the size chart.

Can I use Scootboots 24/7?

Yes, once the boots are broken in and fit well. New Scootboots first need to shape to the horse’s hooves, just like new shoes, so start with shorter sessions. Daily hoof care applies as usual: take the boots off, check and clean the hooves every day.

Where are Scootboots made?

Scootboots are made in Jakarta, Indonesia.

Size and fit

How do I find the right size?

Measure the length and width of the hoof right after a trim and compare with the size chart, or use our interactive size guide. The fitting guide shows you how to check the fit.

Not sure? Email photos of the hooves and the measurements to info@scootboots.se and we will help you find the right size before you buy – free of charge.

What should I keep in mind with new boots?

Scootboots need to be broken in, just like a new pair of shoes. Use the boots for shorter periods until they have shaped and stretched to your horse’s hooves.

Try new boots on a clean surface with a plastic bag or sock around the hoof until you know the size is right – then you can exchange them if needed.

Can I stretch the boots myself?

Yes, the heel straps can be stretched with a heat gun or hot water. Watch stretching with a heat gun and stretching with boiling water, or see the whole collection on the Instruction videos page.

Only stretch boots you know are the right size – reshaped boots count as used if returned.

Can I use ice studs in Scootboots?

Yes. Use our Ice Studs, which are screwed into the sole after pre-drilling. Watch the instruction video.

Can I fit larger studs with drive-in nuts?

Yes, with a drive-in nut, washer and stud. In this video a reseller shows how it is done with a drill and drive-in nuts. Drive-in nuts, studs and washers are available in our web shop.

Trimming

How often should the horse be trimmed?

A barefoot hoof is individual and many factors affect hoof growth and quality. We recommend 4–6 weeks between trims – little and often rather than a lot and seldom.

Ordering, payment and delivery

How long is the delivery time?

We ship from our warehouse in Värnamo, Sweden. Items in stock are normally delivered within 1–3 working days in Sweden, 3–5 working days in the rest of Europe and 5–6 working days in the rest of the world. If the parcel goes to a pick-up point you get a text message or email when it is ready to collect.

How much is shipping?

Shipping within Sweden costs SEK 59 per order. Orders of SEK 2,500 or more ship free within Sweden. For other countries the shipping cost is calculated in the checkout. For deliveries outside the EU, for example to Norway, customs duties and import VAT may be added and are paid by the recipient.

How do I pay?

In the checkout via our payment partner Svea: card, Swish, invoice, part payment or direct bank payment for deliveries within Sweden. You can also pay with PayPal, Apple Pay or Google Pay. For deliveries to other countries you pay by card.

How do I track my order?

You receive an email with a tracking link when the warehouse prints the shipping label.

When are you open?

The web shop is open around the clock, every day of the year. Customer service replies to email within 24 hours. The warehouse in Värnamo is open every day except Christmas Eve, New Year’s Eve and Epiphany.

Returns, warranty and complaints

Can I cancel my purchase?

Yes, you have a 14-day right of withdrawal from the day you received the goods. The easiest way is the Withdraw from your purchase page – you get a confirmation straight away. Then send the goods back with trackable shipping to Scootboots c/o Swedcirc AB, Silkesvägen 43, 331 53 Värnamo, Sweden (not to a pick-up point). You pay the return shipping. Read more in our terms of purchase.

Can I exchange for another size?

Yes. Return the item as described above and place a new order for the right size in the web shop. Try the boots on a clean surface before you decide, so they can be returned without any deduction.

What warranty do Scootboots have?

Under the Swedish Consumer Sales Act you have a three-year right to complain about defects that were present from the start, counted from the day you received the goods. In addition, the manufacturer Scootboot Pty Ltd gives a 90-day warranty from the date of purchase. The warranty does not cover normal wear, incorrect use, the wrong size or boots that have been modified, for example with a heat gun. The full terms are in our terms of purchase.

How do I make a complaint?

Email info@scootboots.se with your order number, photos and a description of the fault before you send the item back, and we will get back to you with how we solve it. If the item is faulty we pay the return shipping.